Terms & Conditions
Welcome to Lifecare Logistics. These Terms and Conditions (“Terms”) govern your use of our website, services, and any related logistics solutions we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.
- Definitions
For the purposes of these Terms:
- “Company,” “we,” “our,” or “us” refers to Lifecare Logistics
- “Customer,” “you,” or “your” refers to the individual or entity using our services
- “Services” refers to all logistics, warehousing, transportation, and related services provided by Lifecare Logistics
- “Shipment” refers to goods, packages, or cargo entrusted to us for transportation
- “Website” refers to the Lifecare Logistics online platform and all associated pages
- Acceptance of Terms
By using our services, you confirm that:
- You are at least 18 years of age or represent a legally registered business entity
- You have the authority to enter into binding contracts
- You will comply with all applicable laws and regulations
- All information provided to us is accurate, current, and complete
We reserve the right to refuse service to anyone at our sole discretion.
- Services Offered
Lifecare Logistics provides a range of logistics and supply chain solutions, including but not limited to:
- Domestic and international freight forwarding
- Warehousing and inventory management
- Last-mile delivery services
- Cold chain and temperature-controlled logistics
- Customs clearance and documentation
- Track and trace services
- Specialized handling for healthcare and pharmaceutical products
Service availability may vary by location. Specific service terms will be outlined in individual service agreements or quotations.
- Account Registration
Creating an Account
To access certain features, you may need to create an account. You agree to:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms
- Engage in fraudulent or illegal activities
- Remain inactive for extended periods
- Pose security risks to our systems
- Booking and Service Requests
Quotations
All quotations provided are:
- Valid for the period specified in the quotation
- Subject to availability and capacity
- Based on information provided by the customer
- Not binding until confirmed by our authorized representative
Booking Confirmation
Services are confirmed only upon:
- Receipt of complete and accurate shipment details
- Acceptance of our quotation by the customer
- Payment of required deposits or fees (where applicable)
- Compliance with our acceptance criteria
Right to Refuse
We reserve the right to refuse any shipment that:
- Contains prohibited or restricted items
- Lacks proper documentation or labeling
- Poses safety or security risks
- Violates applicable laws or regulations
- Customer Obligations
As a customer, you are responsible for:
Accurate Information
- Providing complete and accurate sender and recipient details
- Declaring the true nature, value, and contents of shipments
- Ensuring proper packaging and labeling
- Obtaining necessary permits, licenses, and approvals
Prohibited Items
You must not ship:
- Illegal substances, weapons, or explosives
- Hazardous materials without proper declaration and approval
- Counterfeit or stolen goods
- Items that violate intellectual property rights
- Perishable goods without appropriate arrangements
- Any items prohibited by law or carrier regulations
Packaging Requirements
You must ensure that:
- Goods are properly packed to withstand normal handling
- Fragile items are appropriately marked and protected
- Packaging complies with industry standards
- Temperature-sensitive items are prepared according to our guidelines
Failure to meet these obligations may result in delays, additional charges, or refusal of service.
- Pricing and Payment
Fees and Charges
Our pricing is based on:
- Shipment weight, dimensions, and destination
- Service type and delivery timeline
- Additional services requested (insurance, special handling, etc.)
- Fuel surcharges and regulatory fees
- Customs duties, taxes, and clearance charges
Payment Terms
Payment is due according to the terms specified in your invoice or service agreement
We accept payment through approved methods (bank transfer, credit card, etc.)
Late payments may incur interest charges and service suspension
Outstanding balances may be referred to collection agencies
Price Changes
We reserve the right to adjust prices due to:
- Changes in fuel costs or carrier rates
- Regulatory or tax modifications
- Currency fluctuations
- Dimensional weight adjustments upon verification
Customers will be notified of significant price changes affecting confirmed bookings.
- Delivery and Performance
Delivery Estimates
- Delivery times are estimates, not guarantees, unless explicitly stated in writing
- Estimates are based on normal operating conditions
- Delays may occur due to weather, customs, regulatory inspections, or unforeseen circumstances
- We are not liable for consequential damages resulting from delays
Delivery Attempts
- Deliveries require a signature or authorized release
- Failed delivery attempts may result in return-to-sender or storage fees
- Recipients must be available or provide alternative delivery instructions
- Additional delivery attempts may incur extra charges
Title and Risk
- Risk of loss or damage transfers to the recipient upon delivery
- The title to the goods remains with the shipper until delivered
- We act as a bailee for goods in transit
- Liability and Insurance
Limitation of Liability
Our liability for loss, damage, or delay is limited to:
- The lesser of the actual value of goods or the declared value
- Maximum liability as specified in applicable transportation law
- Coverage limits are outlined in your service agreement
We are not liable for:
- Consequential, indirect, or special damages
- Loss of profits, revenue, or business opportunities
- Delays caused by circumstances beyond our control
- Damage resulting from improper packaging
- Loss of perishable goods without proper temperature control arrangements
- Inherent vice or nature of the goods
- Acts of God, war, terrorism, or civil unrest
Insurance Options
- Basic carrier liability is included in standard services
- Additional cargo insurance is available at an extra cost
- Customers are encouraged to purchase appropriate insurance for high-value shipments
- Insurance claims must be filed within specified timeframes
Claims Procedure
To file a claim for loss or damage:
- Notify us in writing within 7 days of delivery or the expected delivery date
- Provide supporting documentation (invoices, photos, packing lists)
- Allow inspection of damaged goods and packaging
- Cooperate fully in the investigation process
Claims filed after the deadline may be denied.
- Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:
- Natural disasters (earthquakes, floods, storms)
- Pandemic or epidemic events
- War, terrorism, or civil disturbance
- Government actions, strikes, or labor disputes
- Infrastructure failures or transportation disruptions
- Supplier or carrier failures
During force majeure events, we will make reasonable efforts to minimize disruption and communicate with affected customers.
- Customs and Regulatory Compliance
International Shipments
For cross-border shipments:
- Customers are responsible for accurate customs declarations
- All duties, taxes, and fees are the responsibility of the shipper or receiver as agreed
- We provide customs clearance assistance, but do not guarantee clearance
- Shipments may be inspected, delayed, or seized by authorities
Regulatory Compliance
Customers must ensure compliance with:
- Export and import regulations
- Trade sanctions and embargoes
- Product safety and labeling requirements
- Industry-specific regulations (pharmaceuticals, food, etc.)
Non-compliance may result in fines, penalties, or legal action for which we are not responsible.
- Intellectual Property
Our Content
All content on our website, including:
- Text, graphics, logos, and images
- Software and underlying code
- Trademarks and brand elements
- Proprietary processes and methodologies
…is the property of Lifecare Logistics or our licensors and is protected by intellectual property laws.
Usage Restrictions
You may not:
- Reproduce, distribute, or modify our content without permission
- Use our trademarks or branding without authorization
- Reverse engineer or extract source code from our systems
- Create derivative works based on our intellectual property
- Data Protection and Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
We implement appropriate security measures to protect customer data but cannot guarantee absolute security against all threats.
- Confidentiality
Both parties agree to:
- Keep confidential information private and secure
- Use confidential information only for the purposes of the business relationship
- Not disclose confidential information to third parties without consent
- Return or destroy confidential information upon request
This obligation survives the termination of our business relationship.
- Indemnification
You agree to indemnify and hold harmless Lifecare Logistics, its employees, agents, and partners from any claims, damages, losses, or expenses arising from:
- Your breach of these Terms
- Your violation of any laws or regulations
- Inaccurate or incomplete information provided by you
- Prohibited or restricted items in your shipments
- Your negligence or willful misconduct
- Termination
By Customer
You may terminate your use of our services at any time by:
- Providing written notice
- Settling all outstanding balances
- Completing or canceling pending shipments
By Company
We may terminate or suspend services if:
- You breach these Terms
- You fail to pay amounts due
- You engage in fraudulent or illegal activities
- Continued service poses risks to our operations
Effect of Termination
Upon termination:
- All outstanding fees become immediately due
- Your access to our systems will be revoked
- Confidentiality obligations remain in effect
- Provisions intended to survive will continue
- Dispute Resolution
Governing Law
These Terms are governed by the laws of [Insert Jurisdiction], without regard to conflict of law principles.
Negotiation
In the event of a dispute, parties agree to first attempt resolution through good-faith negotiations.
Arbitration
If negotiation fails, disputes will be resolved through binding arbitration in accordance with the relatable Arbitration Rules, unless otherwise agreed.
Jurisdiction
For matters not subject to arbitration, parties submit to the exclusive jurisdiction of courts in India (Locations depend).
- Amendments and Modifications
We reserve the right to modify these Terms at any time. Changes will be effective upon:
- Posting the updated Terms on our website
- Notifying customers via email or account notification
Continued use of our services after changes constitutes acceptance of the modified Terms. Material changes will be communicated with reasonable advance notice.
- Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
- Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. Waivers must be in writing to be effective.
- Entire Agreement
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Lifecare Logistics regarding the use of our services, superseding any prior agreements or understandings.
- Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliated entity or successor in interest.
- Notices
All notices under these Terms must be in writing and sent to:
For Lifecare Logistics:
Email:
Address:
For Customers:
- To the email address or mailing address provided during registration
- Notices are deemed received when delivered via email or three business days after mailing.
- Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
Lifecare Logistics
Legal Department
Email: info@lifecarelogistic.com
Phone: 0731-4246089
Address: 37-38, Lasudia Mori, Dewas Naka, Indore
Website: lifecarelogistic.com
- Acknowledgment
By using our services, you acknowledge that:
- You have read and understood these Terms
- You agree to be bound by these Terms
- You have the authority to accept these Terms on behalf of your organization (if applicable)
Thank you for choosing Lifecare Logistics. We look forward to serving your logistics needs with professionalism and excellence.
