Privacy Policy
Lifecare Logistics (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you interact with our services, visit our website, or engage with us in any capacity.
By using our services or website, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand our practices regarding your data.
- Information We Collect
We collect information to provide you with exceptional logistics services and improve your overall experience. The types of information we gather include:
Personal Information
When you register, request a quote, or use our services, we may collect:
- Full name and contact details (email, phone number)
- Company name, job title, and business information
- Shipping and billing addresses
- Payment information and financial details
- Account credentials and preferences
Shipment Information
To facilitate logistics operations, we collect:
- Sender and recipient details
- Package contents, weight, and dimensions
- Delivery instructions and special handling requirements
- Tracking and delivery confirmation data
Technical Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent, and clickstream data
- Cookies and similar tracking technologies
- Geographic location data
Communications
We retain records of:
- Customer service interactions and support tickets
- Email correspondence and phone conversations
- Feedback, reviews, and survey responses
- How We Use Your Information
We use the information collected for legitimate business purposes, including:
Service Delivery
- Processing and managing shipments and logistics requests
- Coordinating pickups, deliveries, and warehousing services
- Providing real-time tracking and status updates
- Managing customer accounts and preferences
Business Operations
- Processing payments and maintaining financial records
- Verifying identities and preventing fraudulent activities
- Conducting internal audits and quality assessments
- Complying with legal, regulatory, and contractual obligations
Communication
- Responding to inquiries and providing customer support
- Sending service-related notifications and updates
- Sharing important information about policy changes or service disruptions
Marketing and Improvement
- Analyzing usage patterns to improve our website and services
- Conducting market research and customer satisfaction surveys
- Sending promotional offers and newsletters (with your consent)
- Developing new products and services based on customer needs
- Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: To fulfill our service agreements with you
- Legitimate Interests: To operate, improve, and protect our business
- Legal Compliance: To meet regulatory and legal requirements
- Consent: When you explicitly agree to specific uses of your data
- How We Share Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers
We work with trusted partners who assist in delivering our services:
- Shipping carriers and delivery partners
- Payment processors and financial institutions
- Technology providers and cloud hosting services
- Marketing and analytics platforms
These partners are contractually obligated to protect your information and use it only for specified purposes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Legal Requirements
We may disclose information when required to:
- Comply with laws, regulations, or legal processes
- Respond to government requests or court orders
- Protect our rights, property, or safety
- Prevent fraud or investigate security incidents
With Your Consent
We may share information with third parties when you explicitly authorize us to do so.
- Data Security
We take data security seriously and implement robust measures to protect your information:
- Encryption of sensitive data during transmission and storage
- Secure servers with firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- Staff training on data protection best practices
While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security but continuously work to minimize risks.
- Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
When data is no longer needed, we securely delete or anonymize it in accordance with our retention schedule and applicable laws.
- Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate or incomplete information
- Deletion: Request deletion of your data, subject to legal obligations
- Restriction: Limit how we process your information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing activities, including marketing
- Withdraw Consent: Revoke consent for data processing at any time
To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and user experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Deliver personalized content and advertisements
- Improve website performance and security
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and choices
- Targeting Cookies: Deliver relevant advertisements
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
- Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before sharing any information.
- Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
- International Data Transfers
If you are accessing our services from outside India, please note that your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data during such transfers.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through:
- Email notifications to registered users
- Prominent notices on our website
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
- Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Lifecare Logistics
Data Protection Officer
Email: info@lifecarelogistic.com
Phone: 07314246089
Address: 37–38, Lasudia Mori, Dewas Naka, Indore, Madhya Pradesh,
We are committed to addressing your inquiries promptly and transparently.
