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Frequently Asked Questions
Here are answers to the most common questions about logistics services, operations, technology, and regulatory standards.
What is your total warehousing capacity and geographic coverage?
2.9 million square feet across 18 cities in 14 states, with both dedicated and shared facility models supporting diverse client requirements.
What is your average order fulfillment cycle from warehouse receipt to dispatch?
Standard B2B orders dispatch within 24–48 hours; pre-allocated urgent stock enables same-day dispatch through real-time WMS visibility.
How do you ensure inventory accuracy in high-volume warehouse operations?
Barcode-driven picking, systematic put-away protocols, regular cycle counting, and WMS validation maintain 99.8% accuracy, preventing dispatch errors.
What temperature ranges do your climate-controlled facilities maintain?
2-8°C pharmaceutical zones, 15-25°C controlled ambient storage, and sub-zero frozen capabilities with continuous IoT sensor monitoring.
Do you handle product returns and reverse logistics operations?
Yes. Comprehensive reverse logistics, including returns processing, quality inspection, inventory restocking, or disposal management per client requirements.
Can you provide cross-docking services for high-velocity products?
Yes. Cross-docking operations enable direct inbound-to-outbound transfer, minimizing storage time for fast-moving SKUs requiring rapid distribution.
What certifications and quality standards do your facilities maintain?
ISO 9001:2015 quality management and ISO 22000:2005 food safety certifications across all facilities, with regular audits ensuring compliance.
What security measures protect inventory stored in your warehouses?
24/7 CCTV surveillance, access control systems, security personnel, perimeter fencing, and visitor management protocols ensuring cargo security.
How frequently are temperature monitoring systems calibrated for compliance?
Quarterly calibration through NABL-accredited laboratories with documented certificates maintained for regulatory audit trails and pharmaceutical compliance.
What protocols activate if temperature deviations occur during storage?
Automated alerts trigger immediate investigation, deviation documentation, corrective actions, and product quarantine protocols isolating potentially compromised inventory.
How does your hub-to-hub network reduce transportation costs?
Strategic hub consolidation converts LTL into FTL shipments, achieving 30–35% freight cost reduction through optimized routing and economies of scale.
How many locations can you coordinate simultaneously for pan-India distribution?
Current 18-city infrastructure enables simultaneous multi-location operations with centralized coordination ensuring consistent service standards nationwide.
How do you track vehicles and ensure cargo safety during transit?
GPS-enabled fleet tracking with geo-fencing, real-time location updates, route deviation alerts, and driver behavior monitoring throughout delivery journeys.
Can your WMS integrate with our existing ERP system for automation?
Yes. Our WMS integrates via API, EDI, or CSV with major ERP platforms—SAP, Oracle, Microsoft Dynamics—enabling automated order and inventory synchronization.
What real-time visibility do clients receive for inventory and shipments?
Web-based dashboards provide live inventory positions, order status, shipment tracking, and customized reports with API access for system integration.
Can we access historical data for trend analysis and demand forecasting?
Yes. WMS platforms maintain complete transaction history with reporting tools enabling inventory optimization, trend analysis, and predictive forecasting.
What value-added services do you provide beyond basic warehousing?
Kitting, co-packaging, bundling, shrink-wrapping, barcode labeling, quality inspection, and product customization, transforming warehouses into pre-retail assembly centers.
